Article 1 – Definitions

In these general terms and conditions, the following definitions apply:
1.1 Financion: Financion Accountants & Adviseurs B.V., with its registered office at Kanaalpark 140, 2321 JV Leiden, the Netherlands, registered with the Chamber of Commerce under number 95541705.
1.2 Client: The natural or legal person who has engaged Financion to perform services.
1.3 Services: All services for which an engagement has been given, or which arise from or are related to the engagement. This includes, but is not limited to, accountancy, tax advisory, audit and assurance services.
1.4 Agreement: The agreement between Financion and the client, under which Financion undertakes to perform services.
1.5 General terms and conditions: The provisions as set out in this document.

Article 2 – Applicability

2.1 These general terms and conditions apply to all offers, quotations, engagements and agreements under which Financion provides or delivers services, unless otherwise agreed in writing.
2.2 Any purchase or other terms and conditions of the client shall not apply, unless expressly accepted in writing by Financion.

Article 3 – Quotations and formation of the agreement

3.1 All quotations issued by Financion are without obligation and are valid for a period of 30 days, unless otherwise stated.
3.2 The agreement is formed upon receipt by Financion of the signed quotation or engagement letter from the client.
3.3 Additions, amendments or further arrangements shall only be effective if agreed upon in writing.

Article 4 – Performance of the services

4.1 Financion shall perform the services to the best of its ability and with the due care of a competent service provider.
4.2 The client shall provide all information necessary for the performance of the services in a timely and complete manner. Financion shall not be liable for damage resulting from incorrect or incomplete information provided by the client.
4.3 Financion reserves the right to engage third parties in the performance of the services.

Article 5 – Confidentiality and data protection

5.1 Financion shall treat all information provided by the client as confidential, unless a legal obligation requires otherwise.
5.2 Financion processes personal data in accordance with applicable privacy legislation (GDPR). For more information about how Financion handles personal data, please refer to our privacy policy.

Article 6 – Fees and payment

6.1 Financion’s fees are calculated on the basis of hours worked or according to a previously agreed fixed price.
6.2 Payment is due within 14 days of the invoice date, unless otherwise agreed in writing.
6.3 In the event of late payment, the client shall be in default by operation of law and Financion shall be entitled to charge statutory interest, as well as any collection costs.

Article 7 – Liability

7.1 Financion shall not be liable for damage resulting from incorrect or incomplete information provided by the client.
7.2 Financion shall only be liable for direct damage caused by wilful misconduct or gross negligence. In such cases, liability shall be limited to the amount paid out under the professional liability insurance policy, plus the deductible under said policy. If and insofar as no payment is made under said insurance for any reason whatsoever, liability shall be limited to the fees charged by Financion in connection with the relevant engagement over the preceding 12 months, up to a maximum of €25,000.
7.3 Financion shall not be liable for indirect damage, including but not limited to loss of profits, lost savings or damage due to business interruption.
7.4 The limitations set out in this article shall not apply if and insofar as the damage results from wilful misconduct or deliberate recklessness on the part of Financion.

Article 8 – Termination of the agreement

8.1 Either party may terminate the agreement in writing at any time, subject to a notice period of 30 days, unless otherwise agreed.
8.2 Upon termination of the agreement, the client remains obliged to pay all outstanding invoices and fees for services rendered up to the date of termination.

Article 9 – Governing law and disputes

9.1 All agreements between Financion and the client shall be governed exclusively by the laws of the Netherlands.
9.2 Disputes shall in the first instance be submitted to the competent court in the district where Financion has its registered office.

Article 10 – Force majeure

10.1 Financion shall not be bound by any obligation if it is prevented from doing so as a result of force majeure. Force majeure includes any circumstance beyond Financion’s control, such as technical failures, natural disasters, war, or government measures.
10.2 If a situation of force majeure continues for more than three months, both parties shall have the right to dissolve the agreement in writing, without any obligation to pay compensation.

Article 11 – Amendments to the general terms and conditions

11.1 Financion reserves the right to amend these general terms and conditions. Amendments will be communicated to the client in writing and will take effect 30 days after written notification.
11.2 If the client does not agree with the amendment, the client has the right to terminate the agreement in writing within 14 days of notification.

Article 12 – Additional work

12.1 If during the performance of the services it becomes apparent that additional work is required that falls outside the scope of the original engagement, Financion shall inform the client in advance.
12.2 Additional work shall be invoiced separately on the basis of the applicable rates, unless a fixed price for the additional work has been agreed upon in advance.
12.3 The client accepts that in the event of additional work, the originally agreed delivery time may be adjusted.

Article 13 – Complaints period

13.1 Complaints about the services performed must be submitted in writing to Financion within 30 days of discovery, but no later than 90 days after completion of the services in question.
13.2 Filing a complaint does not suspend the client’s payment obligation.
13.3 If a complaint is found to be justified, Financion shall perform the services as agreed, or arrange a suitable solution.

Article 14 – Intellectual property

14.1 All documents produced by Financion, including but not limited to reports, advice, statements, calculations and models, are intended exclusively for the client and may not be disclosed or made available to third parties without the prior written consent of Financion.
14.2 Financion retains the copyright and other intellectual property rights to all documents it produces.
14.3 The client is not permitted to reproduce, publish or exploit documents produced by Financion without prior written consent.

Article 15 – Right of retention

15.1 Financion is entitled to suspend the delivery of documents to the client until all outstanding claims of Financion have been paid in full.
15.2 This right of retention also applies to documents that the client has made available to Financion for the performance of the services.

Article 16 – Indemnification

16.1 The client shall indemnify Financion against all claims by third parties related to the services performed by Financion for the client, insofar as such claims result from incorrect or incomplete information provided by the client.
16.2 If Financion is held liable by third parties, the client shall be obliged to assist Financion both in and out of court and to immediately take all measures that may be expected of the client. If the client fails to do so, Financion shall be entitled to take measures at its own discretion, the costs of which shall be borne by the client.

Article 17 – Complaints procedure

17.1 Financion has an internal complaints procedure. Complaints about the performance of services may be submitted in writing to info@financion.nl or by post to Financion Accountants & Adviseurs B.V., Kanaalpark 140, 2321 JV Leiden, the Netherlands.
17.2 Financion shall address the complaint within 4 weeks of receipt. If a longer period is required, the client will be informed with reasons.
17.3 If the complaint is not resolved to satisfaction, the client may refer the matter to the competent dispute resolution body or the civil court in accordance with Article 9.

Article 18 – File retention period

18.1 Financion shall retain the client’s file for a minimum of 7 years after completion of the engagement, or longer if required by law.
18.2 After expiry of the retention period, Financion is entitled to destroy the file without prior notice to the client.

Version: 20 March 2026